Platform 360

WP Guardian

• WP Guardian shows wp-agent version is outdated: Update your wp-agent at least to the minimal required version

General

• Changing of sign-on provider for WebPros Account February 17, 2026
• How to manage online store licenses from WebPros dashboard?
• On 360 Monitoring blocklist dashboard, error "Excessive Number of Queries"
• Plesk trial license activation code was not received via email
• How to delete Plesk 360/WebPros Account?
• Unable to add a new user to an organization with the error "User exists"
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Platform 360 knowledge triage

• How can I change the server hostname in Plesk 360?
• Email notification received from Plesk 360/360 Monitoring: Your server is unavailable from Plesk 360 - August 23, 2024
• Unable to integrate 360 Monitoring from Plesk Monitoring extension: 1146 Table 'mysql.global_priv' doesn't exist
• How to configure the Virtual Machine plugin for 360 Monitoring?
• Is it possible to pay annually for 360 Monitoring service?
• My payment cannot be authorized in Plesk online store
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360 Monitoring

• [Incident] Closing alerts for websites are not coming from 360 Monitoring
• [Incident] Websites shows "no data available" instead of the live data on charts in 360 Monitoring
• How to cancel a trial for 360 Monitoring
• How to deactivate SSL expiration alerts for a website?
• Unable to install 360 Monitoring in Plesk: Something went wrong
• [Resolved] Servers might show "It has been XX minutes since we have received data" message with no data being collected
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Server inventory

• The following message is received from Plesk 360: Your server server.example.com is unavailable from Plesk 360
• Error on adding a server to Plesk 360: The token is invalid possibly because the server time differs from the world time
• A server shows the error in Plesk 360: Connection error
• Unable to add a server to Plesk 360 with the error: unable to verify the first certificate
• Not possible to connect server to Plesk 360: The server has an invalid certificate
• What IPs should be opened in the firewall to connect a server to Platform 360?
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Sales and Licensing Questions

• How to cancel a trial for 360 Monitoring
• Why Plesk license is still shown in Platform 360 after cancellation?
• Why I cannot see WP Toolkit in Additional Keys in Plesk
• Why I cannot see Backup to Cloud Pro in Additional Keys in Plesk
• License in Plesk 360 is showing notification "License is not owned by you"
• How to choose WP Guardian (Plesk addon) edition?
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