[Resolved] False alerts about "no data" might be received due to the internal data queue issue

Symptoms

• Some servers in 360 Monitoring might show "It has been XX minutes since we have received data" message with no data being collected
• Alerts about "no data" might be received.

Cause

Backend issue.

Resolution

Oct 01, 2026 - 08:25 UTC

The issue is under investigation. 

Oct 01, 2026 - 10:45 UTC

The issue has been identified under 3rd-party provider. The fix is being implemented.

Oct 01, 2026 - 13:46 UTC

This incident has been resolved.