Applicable to:
- Plesk Obsidian for Linux
Question
How to troubleshoot autodiscover functionality in a Plesk server?
Answer
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Verify the server configuration for mail clients
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Connect to the server via SSH
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Run the following command, replacing
example.com
with the domain name to test andjdoe@example.com
with an existing mailbox name:# curl https://example.com/mail/config-v1.1.xml?emailaddress=admin@example.com
If content section is not empty and contains hostnames and ports, it means that the server generates autodiscover configuration correctly.
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Verify SSL certificates of ports 465 and 993 by following How to verify that SSL for IMAP/POP3/SMTP works and a proper SSL certificate is in use
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Test SMTPs specifying your website name and SMTPs port:
example.com:465
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Test IMAPs using website name and IMAPs port:
example.com:993
If a certificate is not valid, follow the steps from article How to assign an SSL certificate per domain to secure the mail server in Plesk (SNI support)?
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