kb: bug
kb: fixed
Plesk Obsidian for Linux
Symptoms
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Plesk Outgoing Mail Control is enabled.
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Plesk was upgraded to 18.0.65
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Accentuated Unicode characters (such as à, é, è) in mail messages sent from Plesk server are showing like <?> (�).
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Error messages like below can be found in
/var/log/maillog:
Oct 30 12:34:56 plesk psa-pc-remote[1417]: 1234567890AB: py-limit-out: stderr: INFO:__main__:Setting 'X-PPP-Vhost' header to 'plesk.example.com'
Oct 30 12:34:56 plesk psa-pc-remote[1417]: 1234567890AB: py-limit-out: stderr: WARNING:__main__:Failed to build output message as bytes. Will try as string instead, which may result in extra modifications. Cause: 'ascii' codec can't encode characters in position 468-469: ordinal not in range(128)
Cause
Product issue:
- #PPPM-14661 "Fixed the issue where, on Plesk servers with the âOutgoing Mail Controlâ and/or âFix Incorrectly Set Sender for Outgoing Mailsâ features enabled, special characters (such as umlauts or accents) in multi-part messages could be replaced with other characters, such as â�â."
Fixed in:
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- Plesk Obsidian 18.0.65 Update 1 11 November 2024 (Linux)
Resolution
Please update Plesk to the latest version: How to install Plesk updates
Comments
13 comments
The error also affects umlauts and only occurs if an e-mail contains an attachment.
Das ist auch keine Lösung ein Fix des Problems ist eine Lösung aber die Sicherheitseinstellungen ab zu schalten, ist keine Lösung.
Same thing started yesterday with Greek Characters when email has been sent from roundcube or thunderbird, outlook was ok.
and only if you attach a file (.ini / .exe / .pdf / .dll )
after your suggestion the problem has been resolved for now.
Same issue, even without attachement, solved with the recommandations above BUT this reduce the security and quality of mail services so i hope this gonna be solved soon, no?
;b
This fix does not help, it also affects characters like € in latin-1
€ was converted to ���������
With the fix to: �.
Forwarded to another Plesk server to: ���
Lets hurry with the proper fix please!
Same
same here, outgoing limit off is a huge problem for security. Hope a patch will land soon! Thanks a lot!
The fix does not work, I hope the problem is being fixed soon as this affecting alot of businesses. And its costing us money.
This bug should have maximum priority, because the workaround is a real security problem. But at this point it seems to be the only solution to calm my customers.
We need a solution asap! Either your mails looks like shit or your server is not able to sent all mails successfully - not what my customers are paying for…
We have 6 servers with Plesk 18.0.65 and this issue is happening in all 6 servers! I think this should have maximum priority too, we have a lot of complains from our customers.
We are experiencing numerous issues with this encoding bug, and the problem has persisted for over a week. Please resolve it NOW.
Update about the issue…
Few hours ago update of ( Plesk Obsidian 18.0.65 Update #1 ) has been published and fixes the above problems.
installed and try it myself and everything works as it should be.
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