Can't receive email on mailbox: Local Delivery: Failure - Domain for ([SMTP:test@example.com]) is locally serviced, but recipient is not defined in address map.

Symptoms

• Sending email from gmail to a local mailbox bounces with error:
  

  PLESK_INFO: Address not found
  Your message wasn't delivered to test@example.com because the address couldn't be found, or is unable to receive mail.

• Error in MailEnable debug logs:
  

  CONFIG_TEXT: 02/23/25 21:02:40 [1696] Successfully started inbound SSL conversation
  02/23/25 21:02:41 ME-I0074: [1656] (Debug) End of conversation
  02/23/25 21:02:41 ME-E0103: [1696] Local Delivery: Failure - Domain for ([SMTP:test@example.com]) is locally serviced, but recipient is not defined in address map.

• Mailbox was created in MailEnable Console before. 

Cause

Email address cannot be found in the Program Files\MailEnable\Config\Address_map.tab file.

Resolution

1. Connect to the Plesk server via RDP.

2. Manually add the lines to Program Files\MailEnable\Config\Address_map.tab file:
   

   CONFIG_TEXT: [SMTP: test@example.com] [SF:example.com/test] example.com 0

Additional Links: https://www.mailenable.com/kb/content/article.asp?ID=ME020219