Plesk for Linux
kb: technical
Applicable to:
- Plesk for Linux
Symptoms
- An error that is similar to the following is displayed in the browser when trying to send an email from Roundcube webmail in Plesk:
CONFIG_TEXT: SMTP Error (554): Failed to add recipient "john.doe@example1.com" (5.7.1 <jane.doe@example2.com>: Sender address rejected: Access denied).
- An error that is similar to the following is recorded in the
/var/log/maillog
:
CONFIG_TEXT: NOQUEUE: reject: RCPT from localhost[::1]: 554 5.7.1 <jane.doe@example2.com>: Sender address rejected: Access denied; from=<jane.doe@example2.com> to=<john.doe@example1.com> proto=ESMTP helo=
Cause
The sender domain is blacklisted in Tools & Settings > Mail Server Settings > Black List:
Resolution
- Log into Plesk
- Go to Tools & Settings > Mail Server Settings > Black List
- Select the domain tied to the sender email address and press Remove
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