License in Plesk 360 is showing notification "License is not owned by you"

Symptoms

• License in Plesk 360 is showing notification "License is not owned by you"

Cause

Currently, Plesk 360 portal allows managing licenses purchased directly in Plesk Online Store https://www.plesk.com/pricing/. If license has been purchased using one of the below options, it will be shown in Plesk 360 only if it has online store extension attached:

• from Plesk reseller 
• from cloud providers such as AWS or DigitalOcean
• from Plesk online store, but with email address that differs from Plesk 360 account email address
• via Plesk NFR program 
• from Plesk via quote (perpetual license)

While the license is visible in Plesk 360, it will show notification "This license is not owned by you".

Resolution

• All questions regarding licenses purchased from Plesk reseller should be referred to Plesk reseller
• If a license was provided under Plesk NFR program - your license is stored internally and cannot be managed in Plesk 360 as well. Please contact Plesk Licensing and Purchase support.
• If a license is of a purchased (perpetual) type or was acquired directly from Plesk via quote - your license is stored internally and cannot be managed in Plesk 360. Please contact Plesk Licensing and Purchase support for assistance with it.
• If a license was purchased from Plesk online store using different email address - link it to your main account.