License in Plesk 360 is showing notification "License is not owned by you"

Symptoms

• License in Plesk 360 is showing notification "License is not owned by you"

Cause

Currently, Plesk 360 portal allows managing licenses purchased directly in Plesk Online Store only. If license has been purchased using one of the below options, it will be shown in Plesk 360 only if it has online store extension attached:

• from Plesk reseller 
• from cloud providers such as AWS or DigitalOcean
• from Plesk online store, but with email address that differs from Plesk 360 account email address
• via Plesk NFR program 
• from Plesk via quote (perpetual license)

While the license is visible in Plesk 360, it will show notification "This license is not owned by you".

Resolution

• If a license was purchased from Plesk online store with different email address - link it to your main account.
  
  Licenses that were purchased not from the online store will not be visible in Plesk 360.
   
• License is purchased from reseller: contact Plesk reseller.
• If a license was provided under Plesk NFR program - your license is stored internally and cannot be managed in Plesk 360 as well. Please contact Plesk Licensing and Purchase support.

• If a license is of a purchased (perpetual) type or was acquired directly from Plesk via quote - your license is stored internally and cannot be managed in Plesk 360. Please contact Plesk Licensing and Purchase support.