How to change contact details for Plesk subscription?

Regina S

Updated September 09, 2026 10:38

Plesk 360

Question

How to change billing information: address, email, company or contact name for my Plesk online store subscription?

Answer

All Plesk.com orders are processed by Cleverbridge, our third-party billing provider. Follow these steps in order to update your billing details and make sure Plesk's records stay in sync.

Submit your change request to Cleverbridge. Cleverbridge processes all billing changes for Plesk Online Store orders, including address, email, company name, and contact name. Submit your request using the Cleverbridge request form.
Notify Plesk once Cleverbridge confirms the update. After Cleverbridge has applied your billing changes, you must separately inform Plesk so the updated contact details are linked to your order. Do this via Plesk licensing and purchase support. This step is required - Plesk does not automatically pull updated billing details from Cleverbridge.

If you run into any issues submitting your request through Cleverbridge, reach out directly via the Plesk licensing and purchase support form for assistance.

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