How to renew unpaid Plesk license purchased in the online store

Question

• My license expired, how to renew
• My license in in grace period
• How to pay for license renewal
• License renewal payment fails

PLESK_ERROR: Payment not authorized

PLESK_ERROR: Payment for your subscription has failed

PLESK_ERROR: Secure 3D enrolled

Answer

If your license was not paid (see how to check here) and is now expiring, please do the following to renew it:

1. Open an email from cleverbridge that was sent to the address associated with the subscription
2. Click the link in this email to update or re-enter your payment details 
   Alternatively update payment method in Plesk 360 
3. Email will be sent either with an invoice or notification regarding failed transaction.
4. In case more than 10 days passed a new order will be created automatically when payment is updated. It might take up to 2 hours. 

Please keep an eye on cleverbridge notifications. 

Note: if license is terminated already, check How to reactivate Plesk license purchased from Plesk Online Store

In case any assistance is required, please contact cleverbridge support (our order processing partner) or licensing team via chat in Plesk 360, otherwise submit a request at Plesk licensing and purchase support.