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360 Monitoring shows the error in Plesk: An unexpected error occurred

Alexander Davydov
Updated
Plesk 360 Platform 360

Symptoms

  • The following error appears under Plesk > Monitoring after configuring 360 Monitoring:

    CONFIG_TEXT: An unexpected error occurred

  • The following error is logged in /var/log/plesk/panel.log:

    CONFIG_TEXT: ERR [panel] Unable to Connect to ssl://api.monitoring360.io:443. Error #0: :
    0: /usr/local/psa/admin/plib/modules/monitoring/library/Http/HttpClient.php:147
    PleskExt\Monitoring\Http\HttpClient->request()
    1: /usr/local/psa/admin/plib/modules/monitoring/library/CloudApi/Monitoring360/Monitoring360ApiClient.php:105
    PleskExt\Monitoring\CloudApi\Monitoring360\Monitoring360ApiClient->getServerNotifications(string '62...1c')
    2: /usr/local/psa/admin/plib/modules/monitoring/library/CloudApi/Monitoring360/Monitoring360ApiBroker.php:161
    PleskExt\Monitoring\CloudApi\Monitoring360\Monitoring360ApiBroker->getServerNotifications(string '62...1c')
    3: /usr/local/psa/admin/plib/modules/monitoring/scripts/cloud-alerts.php:27

Cause

Outdated CA on the server.

Resolution

  1. Connect to the server via SSH

  2. Update certificate authority information:

    • Debian-based (Debian/Ubuntu):

      # update-ca-certificates

    • RHEL-based (RHEL/CentOS/AlmaLinux):

      # yum update ca-certificates

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Comments

2 comments
Date Votes
  • Avatar
    ADEWALE SOLIU

    Thanks for this writeup.

    But how to solve this on windows plesk ? the above solution only apply to linux plesk.

    Am running plesk on windows server and am experiencing this problem.

     

    Thanks

    0
  • Avatar
    Anton Maslov
    (Edited )

    Hi ADEWALE SOLIU. 

    Windows servers are not affected by this, please take a look into this issue: https://support.plesk.com/hc/en-us/articles/13786411637655 

    0

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