Unable to activate license key for Symantec Secure Site Starter Wildcard in Plesk: The UID parameter doesn't match any known UID format

Symptoms

• Subscription for Symantec Secure Site Starter Wildcard was bought via Domains > example.com > Symantec SSL.

• A confirmation email with Activation Code has been received to the email address used in the registration process.

• The following error is shown when trying to activate the subscription via the code in Tools & Settings > License Management > Additional Licenses:

  PLESK_ERROR: Error: The UID parameter doesn't match any known UID format

• In Domains > example.com > Symantec SSL for Symantec Secure Site Starter Wildcard product status set as:

  PLESK_INFO: Not billed

• Shortly after the purchase, the subscription was canceled.

Cause

The license key was deactivated immediately after canceling the subscription.

Resolution

Purchase a new subscription, since reactivation of the same subscription is not possible.

Contact Plesk Sales Team in order to get additional information.