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Plesk license cannot be retrieved: Key Authorization Problem

Plesk for Windows Plesk for Linux kb: technical

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • Retrieving Plesk license by clicking Retrieve Keys in the menu Tools & Settings > License Information (or License Management) fails:

    CONFIG_TEXT: Key Authorization Problem

  • It is not possible to edit the email of the Plesk administrator in the menu Profile & Preferences:

    PLESK_ERROR: Error: Sorry, we cannot update your profile at the moment. Please try again later.

Cause

A temporary issue in the Plesk Licensing System that has already been fixed. 

Resolution

No additional actions are required.

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