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Domain is not secured over WWW even though Let's Encrypt certificate is installed

Denis Pankov
Updated
Plesk for Windows Plesk for Linux kb: technical ext: le ABT: Group A

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • Warning in browser is shown whenever the domain with installed Let's Encrypt SSL is accessed with www-prefix like https://www.example.com:

    CONFIG_TEXT: NET::ERR_CERT_AUTHORITY_INVALID

    CONFIG_TEXT: Your connection is not private
    This server could not prove that it is www.example.com; its security certificate is from example.com. This may be caused by a misconfiguration or an attacker intercepting your connection.

  • Certificates is shown "WWW domain not secured" under Domains > example.com >  SSL/TLS Certificates

Cause

The certificate was issued only for the domain example.com, without www-prefix.

Resolution

Reissue certificate with www-prefix:

  1. Login to Plesk;
  2. Open Domains > example.com > SSL/TLS Certificates
  3. Check the option Include a "www" subdomain for the domain and each selected alias
    mceclip1.png
  4. Click Reissue Certificate.
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Comments

2 comments
Date Votes
  • Avatar
    Wally Kassebaum

    the option to change settings does not appear, even with a reissue cert

    0
  • Avatar
    Arif Hamidi

    i could not see the setting where i can add www and webmail

    0

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