kb: technical
Plesk Onyx for Linux
ABT: Group B
Applicable to:
- Plesk Onyx for Linux
Symptoms
When creating a new domain alias, the operation fails with the following error message in Plesk (in this example, domain alias example.net for example.com):
PLESK_ERROR: Error: Unable to add the ipv4.example.net. IN A 203.0.113.2 record to zone example.net: DNS record already exists.
Cause
The domain, for which a domain alias is created, contains duplicate DNS records.
In this example, there is a duplicate DNS entry for example.com that points to the same IP address 203.0.113.2 at Domains > example.com > DNS Settings.
Resolution
- In Plesk, go to Domains > example.com > DNS Settings.
-
Select the duplicate DNS entries and remove them.
-
On the next page, click Update to apply the changes.
Comments
1 comment
This error can occur if DNS for the (sub)domain is disabled. Enable DNS, delete the A and/or AAAA records, and disable DNS again.
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