Unable to install 360 Monitoring in Plesk: Something went wrong

Symptoms

• During 360 Monitoring installation it is not possible to activate it in Plesk with the following error:

  PLESK_ERROR: Something went wrong. Please try again later. Request ID: root=1-69a9d358-6615a6b223bd0dcc031eb093

• Plesk server at the same time can be successfully added to Plesk 360 side and then seen under Server Inventory section.

• 360 Monitoring agent is not installed:

  # agent360 infoagent360: command not found# ls -la /etc/agent360*ls: cannot access '/etc/agent360*': No such file or directory# systemctl status agent360Unit agent360.service could not be found.

• The same error can be seen inside WebPros Dashboard.

Cause

360 Monitoring backend issue.

Resolution

1. Make sure that Plesk server is connected to Plesk 360. If it is not connected then connect it to Plesk 360 under Server Inventory section.

2. Connect to the Plesk server via SSH and manually install 360 Monitoring agent:

   # wget -q -N monitoring.platform360.io/agent360.sh && bash agent360.sh USER_ID

   Note: USER_ID should be taken from 360 Monitoring interface at "Servers > Add server" page near "Your usertoken is" section.

3. Log into Plesk and go to Monitoring page.
4. Press Activate button.