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error installing plesk-ssh-terminal: useradd: group plesk-ssh-terminal exists

Plesk for Linux kb: technical

Applicable to:

  • Plesk for Linux

Symptoms

  • Error installing the Plesk SSH Terminal:

    PLESK_ERROR: The execution of post-install.php has failed with the following message: Execution installer has failed with exit code 9, stdout: Adding user and group plesk-ssh-terminal. stderr: useradd: group plesk-ssh-terminal exists - if you want to add this user to that group, use -g.

Cause

There is already user and group plesk-ssh-terminal leftovers in the server

Resolution

  1. Log in to Plesk.

  2. Connect to the Plesk server via SSH.

  3. Remove the SSH Terminal extension:

    # plesk bin extension --uninstall plesk-ssh-terminal

  4. Remove the SSH Terminal group and user leftovers::

    # userdel plesk-ssh-terminal
    # groupdel plesk-ssh-terminal

  5. Reinstall the SSH Terminal extension:

    # plesk bin extension --install plesk-ssh-terminal

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