360 Monitoring does not handle server's data with CPU shown as 100%

Symptoms

• The following error is shown in the output of agent360 test command:

  network:
  cpu:
  Execution error: module 'psutil' has no attribute 'cpu_stats'
  swap:
  Execution error: module 'psutil' has no attribute 'swap_memory'

• 360 Monitoring log file has the following:

  AttributeError: module 'psutil' has no attribute 'cpu_stats'
  2025-01-07 12:11:42,045 ERROR plugin_exception
  Traceback (most recent call last):
  File "/usr/local/lib/python3.6/site-packages/agent360/agent360.py", line 503, in _execution
  payload = plugin.run(self.config)
  File "/usr/local/lib/python3.6/site-packages/agent360/plugins/network.py", line 27, in run
  interfaces = psutil.net_io_counters(pernic=True)

• Only "Load Average" graph shows data when the other is empty.

Cause

Outdated/corrupted psutil Python module.

Resolution

1. Connect to the server via SSH.

2. Re-install psutil Python module:

   # pip3 uninstall psutil

   # pip3 install --upgrade psutil

3. Restart agent360 service:

   # systemctl restart agent360

Note: waiting up to 30 minutes after the resolution may be required to make it work.