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False-positive alerts about "no data received" are received to many servers with 360 Monitoring under CloudLinux

Alexander Davydov

Updated December 27, 2024 15:33

Plesk 360 Platform 360

Symptoms

False-positive alerts about "no data received" are received to many servers with 360 Monitoring
CloudLinux server is in use with CageFS enabled.

Cause

agent360 service run not as root under the affected CloudLinux servers.

Resolution

Connect to the server via SSH.
Edit /etc/systemd/system/agent360.service file with any text editors like vi to replace User=agent360 with User=root.
Run below command to reload the file change:

# systemctl daemon-reload
Restart agent360 service:

# systemctl restart agent360

Documentation page for more details: Run the Monitoring Agent as the root User

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