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"no data received" alerts on 360 Monitoring: Failed to submit collection: certificate verify failed

Gilson Siqueira

Updated December 20, 2024 20:03

kb: technical

Symptoms

In 360 Monitoring dashboard, server is reporting the alert "no data received".
The following error can be seen on /var/log/agent360.log log file every minute:

2024-12-20 15:43:50,272 ERROR Failed to submit collection: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:897)
Server connects successfully to 360 Monitoring ingest server:

# openssl s_client -connect ingest.monitoring360.io:443
CONNECTED(00000003)

Cause

Missing python package pip-system-certs.

Resolution

Connect to the server via SSH
Install package as root user:

# pip3 install pip-system-certs
Restart agent360 service:

# systemctl restart agent360
Wait for 15 minutes and check the dashboard again.

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