kb: technical
Applicable to:
- Plesk for Linux
Symptoms
- Plesk is installed on Debian 10
- Cannot use Acronis Backup extension, the following error is shown in Plesk UI upon accessing the extension:
PLESK_ERROR: "Failed to install package "linux-headers-4.19.0-16-cloud-amd64". Please try to install it manually and then restart the backup agent installation."
Cause
Kernel was updated, but server was not rebooted yet, therefore, apt-get installed outdated version of linux-headers-$(uname -r) package
Resolution
- Reboot the server to make sure that system kernel is updated to the latest version.
-
Try to install Acronis after that again:
https://support.plesk.com/hc/en-us/articles/12377511962007-How-to-manage-Plesk-extensions-install-disable-remove-update
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