Plesk for Windows
Plesk for Linux
kb: technical
Applicable to:
- Plesk for Linux
- Plesk for Windows
Symptoms
When issuing a Let's Encrypt certificate certificate, the process fails with the error message:
PLESK_ERROR: Error: Could not issue a Let's Encrypt SSL/TLS certificate for example.com.
An error has occurred while processing the SSL/TLS certificate order. Please try to issue the certificate once again. If it does not help, contact your Plesk administrator.
Details
Invalid response from https://acme-v02.api.letsencrypt.org/acme/order/90468273/<ID>.
Details:
Type: urn:ietf:params:acme:error:malformed
Status: 404
Detail: No order for ID <ID>
Cause
Unclear.
Resolution
- Log in to Plesk.
- Go to Domains > example.com > SSL/TLS Certificates and click Cancel.
- Re-issue the SSL certificate for the domain.
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