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Servers show "no data received" after the update of the 360 Monitoring agent to version 1.2.45

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Mikhail Shport
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Plesk 360 Platform 360

Symptoms

  • Servers show "No data received" after the update of the 360 Monitoring agent to version 1.2.45

  • The status of the agent360 service shows the following error:

    # systemctl status agent360
    ...
    UnboundLocalError: local variable 'connection' referenced before assignment

  • The following error is presented in /var/log/agent360.log:

    CONFIG_TEXT: Failed to submit collection: module 'certifi' has no attribute 'contents'

Cause

The certifi module of Python 3 is outdated.

Note: The agent started using newer functions of the module. The corresponding bug has been confirmed.

The bug is CPCLOUD-2389.

Resolution

  1. Connect to the server via SSH

  2. Update the module:

    # pip3 install certifi --upgrade

  3. Restart the service:

    # systemctl restart agent360

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