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Cannot issue Let's Encrypt certificate on a Plesk server: The service is down for maintenance or had an internal error

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Symptoms

  • Cannot issue Let's Encrypt certificate:

    Error: Let's Encrypt SSL certificate installation failed:Could not obtain directory: Invalid response.
    Details:
    Type: about:blank
    Status: 503
    Detail: {
    "type": "urn:acme:error:serverInternal",
    "detail": "The service is down for maintenance or had an internal error. Check https://letsencrypt.status.io/ for more details."
    }

  • The token file mentioned in the error message can be successfully downloaded:

    # wget http://example.com/.well-known/acme-challenge/lTfAocUiE6LIgowBVQHScbfifG6xLocn3pOhLrMGdK4
    HTTP request sent, awaiting response... 200 OK

  • Let's Encrypt service status at https://letsencrypt.status.io/ is Active Incident.

Cause

Let's Encrypt service is temporarily unavailable.

Resolution

Monitor the Let's Encrypt service status at https://letsencrypt.status.io/ and try to issue the certificate again when it becomes available.

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