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Cannot open SSL It! extension in Plesk: Error 500 idn_to_utf8: empty domain name: U_ILLEGAL_ARGUMENT_ERROR

kb: technical ext:sslit

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • Unable to open SSL It! extension for a domain in Plesk Panel:

    idn_to_utf8: empty domain name: U_ILLEGAL_ARGUMENT_ERROR

  • Domain has invalid NS records:

    # dig NS example.com +short
    ns1.example.org
    ns2.example.org

Cause

Invalid NS records for the affected domain. An item for improvement for the error message parsing was created with ID #EXTSSLIT-1919 

Resolution

Remove the invalid DNS records on the DNS registrar side.

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