kb: technical
ext:sslit
Applicable to:
- Plesk for Linux
- Plesk for Windows
Symptoms
-
Unable to open SSL It! extension for a domain in Plesk Panel:
idn_to_utf8: empty domain name: U_ILLEGAL_ARGUMENT_ERROR
- Domain has invalid NS records:
# dig NS example.com +short
ns1.example.org
ns2.example.org
Cause
Invalid NS records for the affected domain. An item for improvement for the error message parsing was created with ID #EXTSSLIT-1919
Resolution
Remove the invalid DNS records on the DNS registrar side.
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