Plesk Monitoring returns: An unexpected error occurred

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  Dev Banerjee April 05, 2024 04:38

  Hi - the issue seems to persist on 18.06 Plesk Obsidian. I tried uninstalling and reinstalling the extension, but it doesn't help.

  Yes 1 No
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  Julian Bonpland Mignaquy April 05, 2024 08:35

  Dev Banerjee hi!, please open a support ticket with us so we can investigate. On my test servers everything is working fine after the upgrade.

  Yes 0 No
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  roots October 20, 2024 02:20

  I see the exact same error on my Plesk 18.0.64 installation. The monitoring only shows "An unexpected error occurred". I've already tried re-installing Grafana and the Monitoring extensions multiple times, but the issue prevails. I also upgraded to the latest available Plesk version (18.0.64). There is nothing written to the log /var/log/plesk/panel.log when the error is occurring. I also found help articles mentioning to update the CA certificates using update-ca-certificates and checking for firewall rules that might block access. Updating didn't change anything, and there are no firewall rules blocking access.

  I'm unable to open a ticket for this as I got my license through my hoster Hetzner.

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  Julian Bonpland Mignaquy October 22, 2024 08:39

  Hi roots there can be many causes for this error. Please contact Hetzner and request support from them since they issues the license. 

  Yes 0 No

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