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After applying DS records on a Plesk server the website does not resolve anymore: loading from master file example.com failed: at top of zone

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Gabriel Aznarez
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Plesk for Linux kb: technical

Symptoms

  • The Glue records are set up on the DNS registrar pointing to NS in Plesk.

  • The following messages can be found in /var/log/syslog as well as on systemctl status bind9 output:

    named[504]: example.com: DS record at top of zone (zone.example.com)
    named[504]: zone example.com/IN (unsigned): loading from master file example.com failed: at top of zone
    named[504]: zone example.com/IN (unsigned): not loaded due to errors.
    named[504]: all zones loaded
    named[504]: running

Cause

The DS records of the main domain should be placed on the registrar-side.

Resolution

Update the DNS records on the registrar-side and add the DS record there.

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