License is not shown under Platform 360

Symptoms

• License is not shown under Platform 360
• I logged in Platform 360 account, but do not see my licenses
• Plesk license has been purchased from Plesk reseller or from cloud providers such as AWS or DigitalOcean.
• Plesk license was purchased directly in Key Administrator or Partner Central 

Cause

Currently, Platform 360 portal allows managing licenses purchased directly in Plesk Online Store https://www.plesk.com/pricing/. If a license was purchased in the online store using another email, link it to your account.

Resolution

• Licenses purchased from Plesk reseller should be managed directly under reseller license management portal.
• If you are a Plesk Partner, at the moment your licenses are not being managed in Platform 360. For license management please use Key Administrator or Partner Central 
• If a license was provided under Plesk NFR program - your license is stored internally and cannot be managed in Platform 360 as well. Please contact Plesk Licensing and Purchase support.
• If a license is of a purchased (perpetual) type or was acquired directly from Plesk via quote - your license is stored internally and cannot be managed in Platform 360. Please contact Plesk Licensing and Purchase support for assistance with it.
• If a license is terminated, please check 'Terminated' licenses tab.