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360 Monitoring agent installation fails: libpython3-dev (= 3.8.2-0ubuntu2) but it is not going to be installed

Alexander Davydov
Updated
kb: bug kb: fixed Plesk 360 360 monitoring

Symptoms

  • 360 Monitoring agent installation fails with the error:

    CONFIG_TEXT: The following packages have unmet dependencies:
    python3-dev : Depends: libpython3-dev (= 3.8.2-0ubuntu2) but it is not going to be installed
    Depends: python3.8-dev (>= 3.8.2-1~) but it is not going to be installed
    E: Unable to correct problems, you have held broken packages.

  • The server is running under Ubuntu 20.04

Cause

Product issue:

  • #EXTPLESK-3311 "agent360 installation no longer fails on Ubuntu 20 because of the Ubuntu bug."
    Fixed in:

Resolution

Please consider updating your server:

Workaround

If update is not possible for some reason you may try the following

workaround

  1. Connect to the server via SSH

  2. Downgrade the necessary packages:

    # sudo apt install libc6=2.31-0ubuntu9.2 libc-bin=2.31-0ubuntu9.2 libc6-i386=2.31-0ubuntu9.2

  3. Try to install the agent once again

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