Plesk 360
Platform 360
Symptoms
-
The error appears periodically in Plesk > Monitoring with 360 Monitoring configured:
CONFIG_TEXT: An unexpected error occurred
or
PLESK_ERROR: Request failed with status code 500
-
The following record is frequently written to the log
/var/log/plesk/panel.log:CONFIG_TEXT: Http client exception: Read timed out after 20 seconds
Cause
Unstable network work that interrupts the connection between Plesk and 360 Monitoring.
Resolution
Check why the requests to 360 Monitoring take too much time with a network administrator.
Comments
1 comment
There is insufficient detail in this article to facilitate any sort of network troubleshooting, but the root cause of the issue doesn't appear to be network (at least in the cases we've investigated).
(e.g. there's no packet loss)
More detailed troubleshooting steps would be required, such as describing an example HTTP request that could be performed via curl together with its expected response.
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