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Unable to clone git repository in Plesk: Authentication failed

Alexander Davydov
Updated
kb: bug Plesk for Linux

Symptoms

  • Unable to clone git repository with link shown in the git repository URL, following error occurs:

    # git clone https://user@example.com/plesk-git/example.git
    Cloning into 'example'...
    Password for 'https://user@example.com':
    fatal: Authentication failed for 'https://user@example.com/plesk-git/example.git/'

  • Preferred domain at Domains > example.com > Hosting settings is set to "www"

  • Following messages can be found in domain access log

    203.0.113.2 - - [31/May/2018:16:25:55 +0200] "GET /plesk-git/example.git/info/refs?service=git-upload-pack HTTP/1.1" 301 3927 "-" "git/1.8.3.1"
    203.0.113.2 - - [31/May/2018:16:25:58 +0200] "GET /plesk-git/example.git/info/refs?service=git-upload-pack HTTP/1.1" 401 4932 "-" "git/1.8.3.1"

Cause

Plesk bug with ID PPPM-8689.

Resolution

  1. Connect to the server via SSH.

  2. Access repository extending the domain name with www in the URL:

    # git clone https://user@www.example.com/plesk-git/example.git

Note: Use subscription user to authorize with git repository.

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