Symptoms
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On opening the Presence Builder admin console of a website hosted in Plesk the following error is shown:
Unable to connect to Web Presence Builder server. Please contact the server administrator.
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The Plesk log
/var/log/plesk/panel.log
contains the error:The (real) cast has been removed, use (float) instead in /usr/local/sb/include/SB/Facade/Service/GoogleAnalytics.php on line 241
Cause
Software issue in Presence Builder with ID #PPB-4680.
Resolution
Until the issue is resolved, Google Analytics script can be deactivated temporarily as a workaround:
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Go to Subscriptions and open the affected one.
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Click Edit website to open the Presence Builder admin console for the affected domain
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Navigate to Settings > Advanced > Embed Analytics
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Save the script in the text field elsewhere to add it back, as soon as the issue is resolved
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Clear all text from text-field and click Add
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Click OK
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