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Unable to restore WordPress website from a backup file in Plesk: Failed to reset cache for the instance #1:

Plesk for Linux kb: technical Plesk Obsidian for Linux wp toolkit

Applicable to:

  • Plesk Obsidian for Linux
  • Plesk for Linux

Symptoms

  • When trying to restore a WordPress website from a backup file via the WP Toolkit, one of the following errors is displayed:

    PLESK_ERROR: Failed to restore the extension wp-toolkit: Failed to reset the cache for instance #1: PHP Warning: require(/var/www/vhosts/example.com/httpdocs/wp-includes/pomo/mo.php): failed to open stream: No such file or directory in /var/www/vhosts/example.com/httpdocs/wp-settings.php on line 116

    PLESK_ERROR: Failed to restore the extension wp-toolkit: Failed to reset cache for the instance #86: Error: WP-CLI needs WordPress 3.7 or later to work properly. The version currently installed is .

  • The instance is displayed as broken at WordPress > example.com

Cause

A WordPress core file is missing or wp-includes/version.php file is empty.

Resolution

In order to resolve the issue, Re-install the WordPress core via the following steps:

  1. Log into Plesk
  2. Go to WordPress > example.com > Check WordPress Integrity
  3. Click on the button Reinstall WordPress Core
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