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Unable to renew/issue Let's Encrypt certificate: CAA record for example.com prevents issuance

kb: technical ext: le ABT: Group B

Symptoms

  • Unable to renew/issue Let's Encrypt certificate:

    PLESK_ERROR: CAA record for example.com prevents issuance

  • Checking CAA record for example.com returns the following:

    # dig caa example.com +short
    0 issue "example.com"

Cause

DNS record for certification authority does not allow to issue Let's Encrypt certificate.

Resolution

  1. Log into Plesk.
  2. Open Domains > example.com > DNS Settings > select CAA record and delete it using Remove button.
  3. Press Update to save changes:
    mceclip0.png
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