Articles in this section

Unable to activate Plesk Firewall: Error: The firewall rules management has not been enabled

Ivan Kamnev
Updated
kb: technical Plesk Obsidian for Linux ABT: Group B

Applicable to:

  • Plesk Obsidian for Linux

Symptoms

  • Unable to activate the Plesk Firewall by pressing the Enable Firewall Rules Management button in Plesk > Tools & Settings > Firewall, the error below is shown:

    PLESK_ERROR: Error: The firewall rules management has not been enabled.

    PLESK_ERROR: Error: Firewall rules management not unlocked

  • In an attempt to activate Plesk Firewall via Advisor in Extensions > My Extensions > Advisor > Open > Configure the Plesk Firewall > Activate, the process fails with the following error:

    PLESK_ERROR: Timeout between apply and confirm commands was exceeded.

Cause

The corrupted Plesk Firewall installation.

Resolution

  1. Log into Plesk.
  2. Go to Tools & Settings > Updates > Add/Remove Components > Plesk extensions.
  3. Select the Plesk Firewall component and press the Continue button to remove it:
    pleskfl.png
  4. Go back to Tools & Settings > Updates > Add/Remove Components > Plesk extensions.
  5. Select the Plesk Firewall component and press the Continue button to install it back.

 

Solution using the SSH access

  1. Log into the server via SSH.

  2. Remove the Plesk Firewall component: 

    # plesk installer remove --components psa-firewall

  3. Install back the Plesk Firewall component:

    # plesk installer add --components psa-firewall

Was this article helpful?

Comments

1 comment
Date Votes
  • Avatar
    Peter Kielbasiewicz

    After the latest update to plesk Plesk Obsidian Web Admin Edition
    Version 18.0.52 Update #2  the firewall gui has become worse and changing firewall settings doesn't work anymore (refer to: https://talk.plesk.com/threads/no-firewall-changes-possible-with-18-0-52.369537/)
    Things have become even worse after I did remove and re-install the firewall component via ssh as described in the article here.
    Now the firewall admin page is not even found anymore.
    I also did a reboot of my Ubuntu 22.04.2 LTS server.
    A click on the search results for 'firewall' always comes back with an error page

    Server Error

    404 Page Not Found

    This page either doesn't exist, or it moved somewhere else.

    Need help resolving the issue? Visit Plesk Help Center.

    That's what you can do

    -1

Please sign in to leave a comment.