Plesk Smart Update was unable to correctly clone your website for further analysis

Rusi Uzunov

Updated May 29, 2025 18:51

kb: bug Plesk for Windows Plesk for Linux ext: wptk

Applicable to:

WP Toolkit fails to Smart Update a WordPress site on Plesk:

Smart Update test run could not be performed due to errors. Address the errors and try running Smart Update again.
Smart Update was unable to correctly clone your website for further analysis. Please try again later.
Debug logs show the process fails because of a redirection:

DEBUG [extension/wp-toolkit] What broke when cloning WordPress instance #1 ('https://example.com'):
Page relative uri: /index.php/photo-gallery/
pageTitle 'example'
shortcode PleskExt\WpToolkit\SmartUpdates\Model\ShortcodeList::__set_state(array( PleskExt\WpToolkit\SmartUpdates\Model\ShortcodeList::__set_state(array(
'values' => 'values' =>
array ( array (
), 0 => '[nggallery id=1]',
'names' => ),
array ( 'names' =>
), array (
)) 0 => 'nggallery',
),
))
The website has the plugin "Redirection"

This is caused by a WP Toolkit product issue with ID EXTWPTOOLK-7655.

The following workarounds will allow the Smart Update process to complete.

Manual Smart Update (Recommended)

The Smart Update sitemap can be created and uploaded manually to let the rest of the process to continue.

Create and download a sitemap at xml-sitemaps.com with the site's URL (e.g. https://example.com)
Rename it smart-update-sitemap.xml
Log in to Plesk
Go to Domains > example.com > File Manager > httpdocs

Note: httpdocs is the default document root and may vary; enter the one set in Domains > example.com > Hosting
Press Upload and select smart-update-sitemap.xml

Disable Redirection

This will remove the redirection that prevents Smart Update from creating a sitemap automatically.

Disable Smart Check

The initial check can be disabled to ignore the error and update anyway.

Edit panel.ini
Add this directive to it:

[ext-wp-toolkit]
smartUpdateInitialCheckEnabled = false