AWStats page does not display images on Plesk server: AH01630: client denied by server configuration

Symptoms

• AWStats page does not display images and graphs.
• FireBug shows 404 Not Found error for all images.

• The following errors show up in /var/www/vhosts/system/example.com/logs/error_log:

  CONFIG_TEXT: [authz_core:error] [pid 6138] [client 203.0.113.2:1505] AH01630: client denied by server configuration: /usr/share/awstats/wwwroot/icon/browser/unknown.png, referer: https://example.com/plesk-stat/webstat/current/index.html
  [authz_core:error] [pid 6125] [client 203.0.113.2:1506] AH01630: client denied by server configuration: /usr/share/awstats/wwwroot/icon/browser/pdaphone.png, referer: https://example.com/plesk-stat/webstat/current/index.html

• Fail2ban bans IP addresses that try to access files mentioned in errors.

Cause

The incorrect document directory path is configured for AWStats.

Resolution

1. Connect to the server via SSH.

2. Check the AWSTATS directives in the /etc/psa/psa.conf file and correct them as follows:

   Ubuntu/Debian

   CONFIG_TEXT: AWSTATS_ETC_D /etc/awstats
   AWSTATS_BIN_D /usr/lib/cgi-bin  
   AWSTATS_TOOLS_D /usr/share/awstats/tools  
   AWSTATS_DOC_D /usr/share/awstats

   CentOS/RedHat

   In Plesk version 18.0.45 and earlier:

   CONFIG_TEXT: AWSTATS_ETC_D /etc/awstats
   AWSTATS_BIN_D /var/www/cgi-bin/awstats 
   AWSTATS_TOOLS_D /usr/share/awstats 
   AWSTATS_DOC_D /var/www/html/awstats

   In version 18.0.46 and newer:

   CONFIG_TEXT: AWSTATS_ETC_D /etc/awstats
   AWSTATS_BIN_D /usr/share/awstats/wwwroot/cgi-bin 
   AWSTATS_TOOLS_D /usr/share/awstats/tools 
   AWSTATS_DOC_D /usr/share/awstats/wwwroot

3. Run the following command to update AWStats configuration values in Plesk database:

   # plesk sbin packagemng -sdf

4. Recreate configuration files for webserver:

   # plesk repair web -domains-only

   Note: Depending on the number of websites hosted on your server execution of this utility may take some time and Apache will be restarted.