Web statistics are not updated automatically in Plesk for Windows but manual web statistics calculation works correctly

Symptoms

• Web statistics are not calculated automatically but calculating the statistics for a single domain works correctly.

• The Traffic column in Domains shows 0 for all websites.

Cause

Going to Windows > Task Scheduler, the scheduled task Plesk Scheduler Task - Daily web statistics analyzers run task is misconfigured.

Resolution

1. Connect to the server via RDP.

2. Go to Task Scheduler > Task Scheduler Library and select one of the following use cases:

   Scheduled task doesn't exist

   Start a command prompt as Administrator and run the following command to recreate the scheduled task:

   C:\> "%plesk_bin%\crontabmng.exe" create-web-stat-executor-task

   Scheduled task is disabled

   Right-click on the scheduled task and press Enable:

   

   A scheduled task is stuck

   In the case that the scheduled task is stuck with Running status, restart the server to make sure the process is free up properly

   A Scheduled task has an incorrect path to the executable file specified

   Right-click on the scheduled task and press Properties.
   Navigate to Actions and edit the "Add arguments" field so it has a valid path to the "web_statistics_executor.exe":

   CONFIG_TEXT: Update to path containing web_statistics_executor.exe:
   /c "C:\Program Files (x86)\Plesk\admin\bin\runtask.exe" "--mail=jdoe@example.com" "--application=C:\Program Files (x86)\Plesk\admin\bin\web_statistics_executor.exe" "--parameters=""

   

3. To calculate the traffic statistics for all the domains and verify the issue was solved, Right-click on the scheduled task and press Run. Once the scheduled task will finish, log in to Plesk GUI and verify that the Traffic statistics are displayed correctly.