How to change 'from' field in Plesk email notifications sent to clients?

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    Michel vd Lingen

    We are getting an increased amount of complaints that "forget password" emails are not being received. E.g. to Gmail addresses, as the emails are being send from a non-existing emailaddress and therefor getting rejected. Changing the hostname is not an option, as our customers use the hostname (as it is) to send emails. Changing this, will mean that all of our (Plesk) customers will have to change their email settings for in- en outgoing email servers. Which is not an option.

    Simple fix proposed; use the same set emailaddress for sending forgot password emails, just like with the notification emails. Why use different addresses in the first place?

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    Dennis Rahmen (Edited )

    I used the setting on my old server and was wondering why password reset is not working, but it was working just the mails would go directly to the spam folder or outright be rejected by the receiving mail server.

    Also, it is not acceptable that this does not work for MSMTP (relay only), just because I am using an external mail server on my new installation does not mean I am fine with sending notification mails directly to my customer's spam folder.

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    Wyk Parish

    MSMTP support is critical. We use AWS SES service and any non-domain-owned sender address requires validation from the sender to be able to work. :(

    Error:

    host=email-smtp.us-east-1.amazonaws.com tls=on auth=on user=########### from=root@ip-172-###-###-###.us-east-2.compute.internal recipients=admin@email.com smtpstatus=554 smtpmsg='554 Transaction failed: User name is missing: ?Cron Daemon <root>?.' errormsg='the server did not accept the mail' exitcode=EX_UNAVAILABLE
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