Question
How to add, change, or remove the recipients of the Plesk Security Advisory, Product News, and Security Updates emails that are sent to a Plesk Partner or Retail account?
Answer
For Plesk Partner accounts, these notifications are always sent to the Primary Contact and the Technical Contact associated with the partner account. There is no separate subscription list, and the recipients cannot be changed in Plesk itself.
These contacts are maintained by the Account Manager assigned to the partner account. To add, change, or remove a recipient:
- Contact the Account Manager assigned to your partner account.
- Ask them to add, change, or remove the person as the Primary Contact or Technical Contact of the account.
Once the contact is updated, the new recipient receives all future notifications.
Note: If you do not know who your Account Manager is, submit a request to Plesk Technical Support. The request is forwarded to the Partner Success Team, who will contact you directly.
For Plesk Retail accounts, this is not yet possible to achieve.
The mailing list is updated from a HubSpot account, which is created automatically when a Retail account is registered to use Plesk. There is currently no way to change the recipient through Plesk or Plesk Support.
Workaround: Configure email forwarding to the required address.
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