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Unable to upload files in WordPress on Plesk server: The uploaded file could not be moved to wp-content/upload

Denis Pankov
Updated
Plesk for Windows kb: technical ABT: Group A

Applicable to:

  • Plesk for Windows

Symptoms

  • Unable to upload files in WordPress:

    PLESK_ERROR: The uploaded file could not be moved to wp-content/upload

  •  plesk repair utility does not solve the issue.

Cause

Modify permission is missing for an application pool user.

Resolution

From Plesk GUI

To grant Modify/Write permissions website-wide to the domain user:

 

  1. Log into Plesk.
  2. Mark the option Additional write/modify permissions under Plesk > Domains > example.com > Hosting Settings.
    Click Install

To grant Modify/Write permissions only to the uploads folder:

 

  1. Log into Plesk.

  2. Go to Plesk > Domains > example.com > File Manager >wp-content ;

  3. Click on the menu for the folder "upload" and select Change Permissions;

  4. Select the Application pool group (IWPG_example) and add the Modify permission;

  5. Click Ok.
    Click Install
From RDP access to the server

Note: if direct RDP access to the server is not possible, contact server administrator for further assistance.

  1. Connect to the server using RDP
  2. Find the application pool user: IIS > servername > Application Pools > find user listed for example.com in Identity field:
    Click Install
  3. Change permissions for C:\Inetpub\vhosts\example.com\httpdocs\wp-content\uploads folder so that application pool user for the site has modify permissions:
    Click Install

Additional information

Forum posts on a WordPress or IIS forums:

Upload Media Error
IIS 7 Publishing with Web Platform Wordpress Error RSS

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