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Add Domain button is missing on subscription if hosting is disabled in service plan

kb: bug ABT: Group B

Symptoms

  • Add Domain button is missing on subscription if hosting is disabled in the service plan:
    2017_09_22_18_40_46_no_hosting_Plesk_Onyx_17.5.3.png
    2017_09_22_18_42_36_TEST.ttk_Plesk_Onyx_17.5.3.png
  • Both Add Domain/Add Domain Alias buttons are missing on subscription when login in Plesk as a customer (Subscriptions > example.com > Manage in Customer Panel):
    2017_09_22_18_21_18_Websites_Domains_Plesk_Onyx_17.5.3.png
  • It's not possible to move the domain to the subscription without hosting, subscription is not in the list of 'Available subscriptions' in Domains > example.com > Move Domain

Cause

Currently, Plesk does not support adding additional domains on subscription without hosting. This is a request with ID PPPM-7124 which is planned to be fixed in future Plesk updates.

Resolution

Change subscription type to "Web hosting" in order to create additional domains.

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