Unable to start Plesk Premium Antivirus ( Dr.Web ) on Plesk server

Symptoms

• Unable to start Plesk Premium Antivirus

  • From Plesk UI: Tools & Settings > Services Management > Plesk Premium Antivirus:

    PLESK_ERROR: Unable to manage service by drwebmng: ('start', 'drweb'). Error: /usr/local/psa/admin/bin/drwebmng[17360]: Unable to start drweb antivirus daemon

  • From the command-line interface:

    # service drwebd start
    Key file: /opt/drweb/drweb32.key - Key file was not found! (No such file or directory)
    A path to a valid license key file was not specified. 

• The following error appears during enabling Plesk Premium Antivirus on a mailbox:

  PLESK_ERROR: Error: drwebmng failed: /usr/local/psa/admin/bin/drwebmng[20358]: Unable to update drweb antivirus service state: not all changes might be applied drwebmng: Some errors occurred in handlers actions System error 2: No such file or directory 

Cause

drweb package is corrupted or installed from the 3rd-party repository.

Resolution

1. Connect to the server via SSH.

   Note: if direct SSH access to the server is not possible, contact server administrator for further assistance.

2. Remove Plesk Premium Antivirus:

   # plesk installer --select-release-current --remove-component drweb

3. Remove corresponding directories:

   # rm -rf /var/drweb/ /etc/drweb/

4. Check if 3rd party repository is being used:

   # yum repolist | grep -i drweb
   drweb DrWeb - stable 72

   • If yes, disable it:
     Edit corresponding repository file and change enabled option to 0:

     # grep enabled /etc/yum.repos.d/drweb-yum-x86_64.repo
     enabled=0

     Note: the repository name may differ.

5. Re-install Plesk Premium Antivirus:

   • via Plesk UI:

     In Plesk> Tools & Settings > Updates and Upgrades > Add and Remove Product Components > Mail hosting > Plesk Premium Antivirus:
     

   • via command-line interface:

     # plesk installer --select-release-current --install-component drweb

6. Run the Plesk Premium Antivirus service:

   • via Plesk UI:

     Tools & Settings > Services Management > Plesk Premium Antivirus:
     
     

   • via command-line interface:

     # service drwebd start