Applicable to:
- Plesk for Linux
- Plesk for Windows
Symptoms
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Mail usage for the mailbox does not appear to be correct at the Plesk > Domains > example.com Mail > Mail Accounts page.
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The correct mail usage is shown when the mailbox is viewed through any webmail or email client.
Cause
The Daily Maintenance task that is responsible for the calculation of the mail usage has not been executed today, due to which the information about the mail usage has not been updated today.
Resolution
Wait until the next Daily Maintenance script execution time is reached or recalculate the mail usage manually:
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Go to the Domains > example.com > Mail > Mail Accounts page and press the
button that is next to the Usage column:
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Log into the server via SSH
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Run the following command to update mail usage:
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For one domain:
Note: Replace example.com domain in the command below with your domain
# /usr/local/psa/admin/sbin/statistics --calculate-one --domain-name=example.com
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For all domains:
# /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php -f MailUsage
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Log into the server via RDP
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Open the Command Prompt
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Run the following command to update mail usage:
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For one domain:
Note: Replace example.com domain in the command below with your domain
C:\> "%plesk_bin%/statistics.exe" --calculate-one --domain-name=example.com
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For all domains:
C:\> "%plesk_bin%\php.exe" -dauto_prepend_file= "%plesk_dir%\admin\plib\DailyMaintainance\task-script.php" -f MailUsage
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