SEO Toolkit is stuck: Site Audit is in progress. Please wait until it has been completed.

Symptoms

SEO Toolkit's Site Audit hangs and no actions can be performed after manually canceling its task in Plesk

Site Audit is in progress. Please wait until it has been completed.

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Cause

After removing the task from Plesk, SEO Toolkit hangs because it does not update the running audits until the tasks finish or fail. Manually canceling the task makes it wait indefinitely for a status change.

Resolution

1. Connect to the server via SSH or RDP

2. Back up the Plesk database

   # plesk db dump > psa_backup.sql

   plesk db dump > psa_backup.sql

3. Find the affected domain's ID

   # plesk db "SELECT d.id, d.name FROM domains d WHERE d.name = 'example.com';"
   +----+-------------+
   | id | name |
   +----+-------------+
   | 13 | example.com |
   +----+-------------+

4. Remove ext-xovi-site_audit_state for this domain using the ID from the previous step

   # plesk db "DELETE FROM dom_param WHERE param = 'ext-xovi-site_audit_state' AND dom_id = 13;"