Applicable to:
- Plesk for Linux
Symptoms
-
The Mail Importing tool fails to import mailbox data with the following error:
Failed to connect to the source server and copy mail messages
When clicking on "details" in the error message, the following error message is shown:
Command execution failed on the local server with non-zero exit code. command: /usr/local/psa/admin/plib/modules/site-import/backend/lib/python/parallels/core/extras/mail-migrator/linux/mail-migrator migrate --source-account-
...
exit code: 126 stdout: stderr: /bin/sh: /usr/local/psa/admin/plib/modules/site-import/backend/lib/python/parallels/core/extras/mail-migrator/linux/mail-migrator: Permission denied
Cause
The Site Import extension is corrupted.
Resolution
Reinstall the Site Import extension in the Plesk Extensions catalog or a via command-line interface:
-
Connect to the Plesk server via SSH
-
Uninstall the extension:
# plesk bin extension --uninstall site-import
-
Install the extension:
# plesk bin extension --install site-import
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