Applicable to:
- Plesk for Windows
Symptoms
-
WordPress plugin can't be installed
An error occurred when installing the "wordpress-seo" plugin on the website with the ID 18: Could not install the wordpress-seo plugin on https://example.com website. Please check server logs or contact your server administrator.
-
The following error is logged to
%plesk_dir%admin\logs\php_error.log
Installing the plugin..
Warning: Destination folder already exists. "C:/Inetpub/vhosts/example.com/wp-content/plugins/wordpress-seo/"
Plugin installation failed.
, stderr: No plugins installed.
{"err_code":true,"err_message":"No plugins installed."}
Cause
A folder with the name used by the plugin installation already exists.
Resolution
-
Log in to Plesk
-
Go to Domains > example.com > File Manager
-
Open
wp-content/plugins
and do either of the following- Rename the folder using the option from the three bar menu , or
- Select the plugin's directory (e.g.
wordpress-seo
) and press the Remove button
-
Continue with the plugin installation
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