Unable to create backup via Acronis Backup extension in Plesk: The pre-data capture command completed with non-zero return code: 1

Symptoms

• Acronis backup fails with the following error:

  The pre-data capture command completed with non-zero return code: 1

• The following error messages can be found in /var/log/plesk/panel.log file:

  [2020-08-20 18:32:57.218] ERR [extension/acronis-backup] The execution of create-meta.php has failed with the following message:
  [2020-08-20 18:32:57.203] ERR [extension/acronis-backup] Creating of metadata was failed: Site without PhysicalHosting cannot be Webspace

Cause

Acronis Backup extension issue.

Resolution

1. Connect to the server via SSH.

2. Backup affected file:

   # mv /usr/local/psa/admin/plib/modules/acronis-backup/library/MetaDataCollector.php{,.pre-fix}

3. Download and unpack file with fix:

   # wget https://support.plesk.com/hc/en-us/article_attachments/8740889862802/MetaDataCollector.zip

   # unzip MetaDataCollector.zip

4. Replace original file:

   # cp MetaDataCollector.php /usr/local/psa/admin/plib/modules/acronis-backup/library/MetaDataCollector.php