kb: bug
Plesk for Linux
Applicable to:
- Plesk for Linux
Symptoms
Dropbox scheduled backups fail with the following error on Plesk server:
PLESK_ERROR: INFO: TransportError Transport error: Extension transport: ext://dropbox-backup/server/: {"error_summary": "too_many_requests/.", "error": {"reason": {".tag": "too_many_requests"}, "retry_after": 15}} [common/plesk-utils/PMM/repository-transport/repository_transport_external.cpp:TransportError]
Cause
Bug with ID #EXTPLESK-2471 which is already fixed.
Resolution
Update Dropbox Backup Extension to the latest version.
If update is not possible for some reason, use the following workaround:
Click on a section to expand
Workaround:
- Log in to Plesk
- Go to Extensions > My Extensions and remove Dropbox extension
- Install Panel.ini extension
- Go to Extensions > My extensions > Panel.ini editor > Edit
- Add the following at the end of the document to have ability upload extensions manually:
CONFIG_TEXT: [ext-catalog]
extensionUpload = true - Download attached .zip file
- Go to Extensions > My extensions > press Upload Extension button and select file from step 6:
- Configure again scheduled backups to Dropbox with your account.
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