Applicable to:
- Plesk for Linux
Symptoms
-
Can't install a Joomla update with the Plesk APS Catalog or in Domains > example.com > Applications > Joomla
Error: Unable to install the app on website example.com because hosting settings of this website do not meet the installation requirements. These requirements are listed below. Try installing the application on another website or contact your hosting provider to resolve this issue.
Requirements PHP settings
The PHP parameter file_uploads is set to 'off'. Set it to 'on' to meet the app requirements.
PHP extension
The 'json' extension was not found.
PHP extension
The 'mysqli' extension was not found.
PHP extension The 'zlib' extension was not found.
PHP extension
The 'xml' extension was not found. -
PHP info shows the wrong information or an error
Error: Unable to retrieve information about the PHP configuration.
Cause
Rewrite rules are redirecting requests incorrectly, and Plesk is unable to correctly parse PHP requests as a result.
Resolution
Remove the rules temporarily to update the application.
- Log in to Plesk
- Rename the
.htaccess
file inside the site's document root in Domains > example.com > File Manager - Remove any rewrite rules present in Domains > example.com > Apache & nginx Settings > Additional apache/nginx directives
- Update the application
- Revert the changes applied on Step 2
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