Applicable to:
- Plesk for Linux
Symptoms
-
Websites cannot be opened with the following error message in a web browser like:
PLESK_INFO: DNSPROBE FINISHED ERROR
-
The following error message is logged in the system log
/var/log/syslog
or is shown in the BIND service status:CONFIG_TEXT: named[1103212]: client @0x7fa2cc0406a0 203.0.113.2#32129 (example.com): query (cache) 'example.com/A/IN' denied
-
Domain name from the error message is not resolved locally:
# dig +short exampe.com @localhost
#
Cause
BIND configuration is incorrect: BIND service startup option is different from the below:
# grep OPTIONS /etc/default/named
...
OPTIONS=" -t /var/named/run-root -c /etc/named.conf -u bind -n 2"
This may happen after a dist-upgrade.
Resolution
-
Connect to the Plesk server via SSH.
-
Open the file
/etc/default/named
in a text editor. In this example, we are using the vi editor:# vi /etc/default/named
-
Find the OPTIONS parameter and change its value to:
CONFIG_TEXT: OPTIONS=" -t /var/named/run-root -c /etc/named.conf -u bind -n 2"
-
Save the changes and close the file.
-
Restart the BIND service:
# service named restart
# service bind9 restart
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